Refund policy

1. No Returns on Personalized Travel Plans

Due to the custom nature of our services, we do not accept returns or issue refunds once a personalized travel plan has been delivered. Each plan is carefully created based on the details you provide and represents a significant time investment.

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2. Third-Party Price or Availability Changes

Please note that we are not responsible for any changes in prices, availability, schedules, or terms made by third-party travel providers (such as airlines, hotels, or activity operators). Our recommendations are accurate at the time of delivery, but they are subject to change without notice.
These changes do not entitle you to a refund, as we do not control third-party services.

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3. Dissatisfaction and Problem Resolution

We truly care about your experience and satisfaction. If you are unhappy with your travel plan for any reason, please contact us at 📧 contact@islandorcastle.com.
Each case will be reviewed individually, and we’ll do our best to address your concerns and find a fair solution. While refunds are not guaranteed, we are committed to working with you to improve or adjust your plan where possible.

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4. Contact for Questions

If you have questions about our policy or need help, please don’t hesitate to contact us:
📧 contact@islandorcastle.com